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Pimcore Hosting - DevOps as a Service

Pimcore In Its Own Kubernetes Cluster ­– EU-sovereign At Scaleway

Blackbit operates Pimcore systems in its own Kubernetes cluster on Scaleway infrastructure - exclusively in European data centers. GDPR-compliant, no US CLOUD Act. Highly available, automatically scaling, with guaranteed SLAs.

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To the architecture

20+
Years of Hosting
Hosting Experience
10+
Years Pimcore-
Operation
24/7
Monitoring &
Support (Premium)
<1h
Response Time
(Premium SLA)
Digital sovereignty

Why Scaleway - and Not AWS or Azure?

For DACH companies, the choice of cloud provider is not a technical question, but a legal one. Blackbit has made a conscious decision to rely exclusively on European infrastructure.

US Hyperscalers (AWS, Azure, GCP)

→ Legal situation
US CLOUD Act: US authorities can access data - even on EU servers

→ GDPR risk
GDPR risk: Data transfer risks are legally complex despite SCCs and EU server locations

→ Compliance
Increased documentation effort due to US legal exposure, disclosure obligations difficult to calculate

→ Lock-in
Dependence on proprietary services and pricing power

Scaleway (EU) / Blackbit Hosting

→ Legal situation
Exclusively European law, no US CLOUD Act, no disclosure obligation

→ GDPR compliance
Full GDPR compliance without complex additional agreements and transfer risks

→ Compliance
EU infrastructure simplifies GDPR documentation, no US legal risks

→ Vendor independence
Kubernetes standard, portable, no proprietary cloud services required

US CLOUD Act - what does this mean in concrete terms?
The Clarifying Lawful Overseas Use of Data Act obliges US cloud providers to hand over data at the request of the authorities - regardless of the EU server location. For companies with sensitive customer, product or contract data, this is an incalculable compliance risk that can hardly be legally secured.
Scaleway - European cloud infrastructure
Scaleway is a European cloud provider (Iliad Group) with data centers in Paris, Amsterdam and Warsaw, subject exclusively to European law - without a US parent company and without CLOUD Act exposure. Ideal as an infrastructure basis for GDPR-compliant Pimcore systems with full data sovereignty.
Technology

Kubernetes Architecture: How the Operation Works

Blackbit operates its own Kubernetes cluster - not as a reseller, but as the fully responsible operator of the entire infrastructure.
Development & CI/CD
💻 Local development environment
🔀 GitHub (version control)
⚙️ CI/CD pipeline
↓
Container registry
📦 Docker image
↓
Kubernetes cluster (Blackbit own cluster)
🐳 Pimcore container
🗄️ MySQL
⚡ Redis cache
Elasticsearch 🔍 Elasticsearch
📡 Ingress controller
↓
Managed services - Scaleway
📂 Object Storage (Scaleway Managed)
↓
Infrastructure
🇪🇺 Scaleway - Paris - Amsterdam - Warsaw
↓
Monitoring & Operations
📊 24/7 monitoring
🔔 Alerting
💾 Automatic backups
🔐 SSL/TLS management
1
Container-based operation
The same container images run in development and production. Configuration differences between environments are minimized.
2
CI/CD pipeline (GitHub Actions)
Every code push runs through automated tests. Releases are rolled out in a controlled manner - with a rollback option.
3
Auto-scaling (available)
Kubernetes supports horizontal auto-scaling. Use is evaluated and configured on a project-specific basis.
4
Staging & test environments
Set up on the basis of the same container configuration as the production environment. Reliable test basis without manual environment maintenance.
Scope Of Services

What is Included in Hosting

Kubernetes Cluster Management

Complete management including node updates, security configuration and resource planning by Blackbit DevOps engineers

  

CI/CD & Deployment Automation

GitHub Actions. Each release is tested and rolled out in a controlled manner.

  

24/7 Monitoring & Alerting

CPU, RAM, disk, response time, error rate, SSL certificates proactively monitored. Real-time alerts to the on-call team.

  

Auto-Scaling (available)

Horizontal Pod Autoscaler (HPA) is available. Use is evaluated and configured on a project-specific basis.

  

Automatic Backups & Recovery

Daily backups of all components. Point-in-time recovery. Georedundant backups on Scaleway Object Storage (managed service).

  

Security & Patch Management

Regular security scans, automated OS patches, SSL/TLS certificate management (Let's Encrypt). Documented security processes.

  

Personal Contact Person

Named contact by phone and Microsoft Teams - no waiting on hold or anonymous helpdesk.

  

Proactive Operational Discussions

Regular status calls, update roadmap, capacity planning and strategic development.

  
Support & Service Level

Support & Service Level Options

Performance
Flex
Standard
Extended
Premium
Business hours (8/4)
24/7 availability
Response time
not guaranteed
from 4h
from 2h
from 1h
Solution time
not guaranteed
from 8h*
from 6h*
from 4/12h**
Telephone support
Named contact person
Monitoring & Backups
Hourly rate
150 €/h
150 €/h
150 €/h
150 €/h
* Service time applies during business hours: 48h = 6 working days ** 48h = two weekdays
FAQ

Answers for IT Decision-Makers

Why Scaleway instead of AWS or Azure? US CLOUD Act is an incalculable risk: US authorities can access data regardless of the server location. Scaleway is subject exclusively to European law - no disclosure obligations to US authorities.
What is the difference to classic managed hosting? Traditional managed hosting is a solid solution for stable systems with infrequent release cycles. Blackbit's DevOps approach complements this with development proximity: identical containers in development and operation, CI/CD pipelines for frequent secure releases and proactive monitoring.
Can Blackbit take over existing Pimcore installations?

Yes, including technical as-is analysis, migration strategy and relocation without interrupting production.

Also for GPLv3 installations with POCL migration.
Is hosting also available for other systems (Shopware, BigCommerce)? Yes, the Kubernetes cluster hosts Shopware 6, Node.js and other containerized applications in addition to Pimcore.
How does the migration from another hoster work?

Technical as-is analysis → migration strategy → parallel move to productive operation → switching after complete testing.

Typical projects: 2-6 weeks depending on system complexity.
What are the costs? The costs are made up of the infrastructure costs for the Scaleway cluster and the selected service level package. For a customized offer, we provide a free initial consultation with a requirements analysis.

Ready for secure, EU-sovereign Pimcore hosting?

Talk to our hosting team. We will analyze your current infrastructure and create a tailor-made offer - free of charge and without obligation.
Request a free initial consultation